The cash drawer is not completely closed jammed or could be locked.
Epsilont cash drawer won t open.
If you can open the drawer manually remove the inner drawer and clear any obstructions blocking its path then reinstall the drawer.
If you re using a usb cash drawer to connect to square stand try the following troubleshooting tips.
My cash drawer randomly stops working.
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It seems like every receipt printer uses a different code.
If the cash drawer usually works but sometimes stops there may be an issue with the ipad s network settings.
If the ipad randomly switches to a different wi fi network.
John bray retail technology airpos cash drawer cash drawer kick epos epson tm t88iv not working printer problems receipt windows 7 won t kick 3 comments this is a check list of ways that should sort out till printer problems and cases where the cash drawer won t open for an epson tm t88iv receipt printer.
The problem is that the pos software has to know the proper control code to send to the receipt printer that you are using.
How to manually release the cielo case drawer included with all shopmate epos systems.
The cash drawer printer has not been specified as the customer receipt printer.
To open the cash drawer the pos software must send control codes to your printer which will then send an impulse to the cash drawer to pop it open.
Ensure that your usb cable is properly connected to both your printer and the square stand usb hub.